If you have read my recent entries at http://bloggerjohn.bravejournal.com/ then you will be aware of how stupid the idiots at the customer care part of Primus Canada are.
They either are deliberately entering into some battle to see if they can piss me off more than they have ever pissed anyone off before, or, it might be that they are simply TOTALLY INCOMPETENT at every level.
Some 50 years ago, my father, at his place of business, had a visit from a representative of the Olivetti typewriter company, who then proceeded to sell items that were not as stated, and in quantities that were never agreed to. This is called slamming.
I have no idea if this company still does business, but I grew up knowing that it would never, ever, do business with me. It never ever did any business with my father, nor me, nor my brother. I can even remember years ago seeing an Olivetti typewriter secondhand at a good price, but I was not prepared to buy it, in fact, I purchased a different brand later the same week.
And so it is with the Primus company. I don't care if it is Primus, Primus Canada, or Primus Timbuktu.
There is now no room in my life to take a risk on this, whatever they eventually do to rectify my friends issues that were of Primus's creation, which based on current performance, is rectification that will possibly never occur.
After all, for me, why take risks that are not necessary. There are plenty of phone companies out there where the risks are unknown, which right now looks really favourable compared with "known to have poor customer care that ticks off customers."
Interestingly enough, others seem to have had problems with them, too.
http://www.ehmac.ca/everything-else-eh/31751-primus-stinks-1280-dollar-phone-bill.html
Monday, June 30, 2008
Saturday, June 28, 2008
Companies That Stink, Generally Stink In Many Aspects.
I don't know if you have noticed, but bad companies are like bad drivers. They don't know that they are bad, and if it is even politely suggested that they might have a little problem, or maybe can improve some little aspect (even though this is a polite way of saying the whole place sucks) the response will be either total denial, or if the information is passed on by email or voice-mail, there will in 100% of cases, be no response whatsoever. Complete and total denial, they are so introvertedly wrapped up in their own perceived glory that anyone suggesting that anything is, or might be, wrong is to be avoided and not engaged into two-way communication.
Bad drivers will typically, also, be bad in many aspects. For instance, the moron who swerves across the road due to being in the act of using a cellphone while driving will typically also cruise through stop signs without stopping, will race up to junctions and slam on the brakes at the last minute, causing others to brake in case they are as out of control as they appear to be. They will generally also fail to signal intentions, or will signal a turn or lane change at the same time as they make the actual move, way too late to be of use to other drivers, but of use to the perpetrator in meeting the law, because yes, the signal did come on before the turn was made........like about a nanosecond before!
I often feel sorry for companies. Sometimes when they are, for instance, asking for advertising to be done for them, they stress this must be like this, that must be like that, and then you go to their webpage, and find it full of typos or the very same bad grammar that they insist is not acceptable to them!
During my lifetime, I have worked for many companies. For a good number of years I was a contract machinist, and so worked as a fill-in for staff who were on vacation. The interesting thing about having such a wide experience of different management styles is that I have ended up being able to forecast the future demise of many of those companies. There are also a good many who SHOULD have gone broke, but were saved by the type of business they were in, such as mining for instance. To manage a mining business is maybe way easier than managing a production concern, because you are just basically digging stuff out of the ground and selling it. Provided you check that the stuff is what it is supposed to be, then you cannot go wrong, as your only limitation is cost of operation.
You cannot 'make' it wrong, because you are making nothing. The only added value you are creating is by the physical transfer of location from under the ground to a place where it can be transported from.
So, statistically, you are probably more likely to find incompetence within a resource industry than within a production industry where the added value is from the conversion of the raw material into a merchantable item.
Bad companies generally stink from the top down. After all, if those at the top are dissatisfied with the way things are done, they have the power to change that, and so they do. Being at the top, however, they are often completely blind to reality in what is going on below them. So if told things are bad, they will generally choose to ignore it, especially if the company is still making profit.
Now, take for instance a phone company such as Primus Canada. Their service is surely comparable to other phone companies. People who use them are probably able to pick up their phone, dial a number, and get connected to the person they are calling. Likewise, the customers are likely to have their phone ring, and when they pick it up find that the person calling them was able to dial the number and get connected through OK. So, technically, Primus are comparable to other phone companies, and might even have better pricing, who knows.
But just try getting in touch with their customer service department. What a nightmare of ignorance! Check out my recent blog entry at:
http://bloggerjohn.bravejournal.com/entry/25417
Like many companies these days, Primus have probably worked out statistically the likelihood of the failure to impact their profits, and the likely conclusion is probably that, provided they keep their sales dept working hard at getting new accounts, then the new accounts will exceed the accounts that ticked-off customers cancel out on.
I suspect that with the upcoming shrinkage of the world economy, such practices will fail to work any more, and these companies will be the ones who disappear and make room for companies who are not behaving so badly.
Bad drivers will typically, also, be bad in many aspects. For instance, the moron who swerves across the road due to being in the act of using a cellphone while driving will typically also cruise through stop signs without stopping, will race up to junctions and slam on the brakes at the last minute, causing others to brake in case they are as out of control as they appear to be. They will generally also fail to signal intentions, or will signal a turn or lane change at the same time as they make the actual move, way too late to be of use to other drivers, but of use to the perpetrator in meeting the law, because yes, the signal did come on before the turn was made........like about a nanosecond before!
I often feel sorry for companies. Sometimes when they are, for instance, asking for advertising to be done for them, they stress this must be like this, that must be like that, and then you go to their webpage, and find it full of typos or the very same bad grammar that they insist is not acceptable to them!
During my lifetime, I have worked for many companies. For a good number of years I was a contract machinist, and so worked as a fill-in for staff who were on vacation. The interesting thing about having such a wide experience of different management styles is that I have ended up being able to forecast the future demise of many of those companies. There are also a good many who SHOULD have gone broke, but were saved by the type of business they were in, such as mining for instance. To manage a mining business is maybe way easier than managing a production concern, because you are just basically digging stuff out of the ground and selling it. Provided you check that the stuff is what it is supposed to be, then you cannot go wrong, as your only limitation is cost of operation.
You cannot 'make' it wrong, because you are making nothing. The only added value you are creating is by the physical transfer of location from under the ground to a place where it can be transported from.
So, statistically, you are probably more likely to find incompetence within a resource industry than within a production industry where the added value is from the conversion of the raw material into a merchantable item.
Bad companies generally stink from the top down. After all, if those at the top are dissatisfied with the way things are done, they have the power to change that, and so they do. Being at the top, however, they are often completely blind to reality in what is going on below them. So if told things are bad, they will generally choose to ignore it, especially if the company is still making profit.
Now, take for instance a phone company such as Primus Canada. Their service is surely comparable to other phone companies. People who use them are probably able to pick up their phone, dial a number, and get connected to the person they are calling. Likewise, the customers are likely to have their phone ring, and when they pick it up find that the person calling them was able to dial the number and get connected through OK. So, technically, Primus are comparable to other phone companies, and might even have better pricing, who knows.
But just try getting in touch with their customer service department. What a nightmare of ignorance! Check out my recent blog entry at:
http://bloggerjohn.bravejournal.com/entry/25417
Like many companies these days, Primus have probably worked out statistically the likelihood of the failure to impact their profits, and the likely conclusion is probably that, provided they keep their sales dept working hard at getting new accounts, then the new accounts will exceed the accounts that ticked-off customers cancel out on.
I suspect that with the upcoming shrinkage of the world economy, such practices will fail to work any more, and these companies will be the ones who disappear and make room for companies who are not behaving so badly.
Friday, June 27, 2008
There are some things I don't complain about!
Yes, it is true. There are some things I don't complain about. Here is my initial list of things that immediately spring to mind:
Being given money.
Earning more money than the work justifies.
Hot looking gals.
Time spent with friends
Time spent with strangers who are intellectually interesting.
Having a politician or government official surprise me by showing commonsense.
Summer rain.
Winter rain. (You don't have to shovel it - I live in Canada, remember!)
Censored, censored, censored, and censored. (All one item)
That'll do for now.
Being given money.
Earning more money than the work justifies.
Hot looking gals.
Time spent with friends
Time spent with strangers who are intellectually interesting.
Having a politician or government official surprise me by showing commonsense.
Summer rain.
Winter rain. (You don't have to shovel it - I live in Canada, remember!)
Censored, censored, censored, and censored. (All one item)
That'll do for now.
Here We are - A New Subject For This Blog!
I have often wanted to run a website that has high traffic, and that I can make money with. So, I thought of the idea a while ago to have pictures of gals in the blog, hoping that this might do the trick as far as getting lots of traffic so I can sell advertising and make money for doing nothing. But it is not to be. I can't even be bothered with all the fuss in uploading pictures. Too lazy.
So, welcome to the Rant & Whine Blog! Now, that is a subject I am good at!
So, welcome to the Rant & Whine Blog! Now, that is a subject I am good at!
Ranting And Whining
I have at last thought out a good subject for this blog. I can make it my extreme ranting and whining blog. I will whine and moan and complain endlessly about everything that exists on the face of the planet, and even out into the solar system.
Yes, that will make a nice blog.
I have of course whined a bit in my other blogs, but this one will be EXTREME!
Yes, that will make a nice blog.
I have of course whined a bit in my other blogs, but this one will be EXTREME!
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