Primus Phone Service ! NEVER, EVER!

Here is an email I received from Primus, it was sent on the third, about a week after my email to them. Before reading it, bear in mind that I stressed in my first email that I had been asked to assist a friend with their account, and that Primus might prefer to obtain confirmation of that from the account holder. Anyway, here is the text of the email, my conclusions are below it:

Good Morning Mr. John XXXXXXXX,
Ref: account of XXXXXX XXXXXXXX
We apologize for the delay in answering your below message.

This refers to your recent inquiry regarding account number with Primus Canada.

Due to our privacy act policy, we are unable to answer your inquiry, as your name does not appear in the above-mentioned account. The account holder will need to call us at 1-800-806-3273 in order to have your name added to the account as extra contact before we are able to address y
our concerns. Although we apologize for the inconvenience, this is done for your security. As a leader in the telecommunications industry, we strive to maintain a high level of integrity in all our business practices. We can assure you we are committed to quality and processes.

To view the Policy, please go to the Primus Canada web site at http://www.primustel.ca/en/residential/legal/privacypolicy.html

Once you are authorized to have access to the account and have further questions, let us know.

Sincerely yours,

Jamie

Customer Service Associate

Primus Telecommunications Canada

customer.care@primustel.ca

Primus web site information: www.primustel.ca

Toll Free customer service number: 1-800-806-3273

Our Terms and Conditions which can be found at http://www.primus.ca/en/residential/legal/termsofuse.html

And here are my conclusion:
Primus customer care appear to have a focus on what in the call-center industry is known as 'handle-time". This is basically the ability to get rid of the caller as quickly as possible.
They are insulting me by ignoring my email to them.
They are using a template for the text of this latest email, and cannot even be bothered to change it to be appropriate, relative to the account number.
In short, this leaves me with the feeling that if I was a customer, I can expect nothing except a runaround from them.
They have failed to react in any way to the level of this complaint, as I have sent several emails together with links to my various blog entries about Primus in several different blogs.
The level of poor behaviour amazes me, as if I was working for them and received such emails as I sent, then the alarm bells for damage control would be ringing loudly.
The final analysis has to be that Primus are such a poorly run concern that they really do not care at any level, even about their own continued existence.
Remember now, this all arises from their initializing action to attempt a sale - it was not anything to do with anything that the account holder did (other than believe the Primus salesperson!)

Not being an ignorant person, I always respond to emails. Believe me, my response to this one will be extremely brief, as I just don't have the time to waste dealing with morons. The friend is changing away from Primus to other carriers due to Primus's inability to adjust even the simplest of their errors. The matter is now closed.

Here's Proof Of A Moronic Company - Primus

If you have read my recent entries at http://bloggerjohn.bravejournal.com/ then you will be aware of how stupid the idiots at the customer care part of Primus Canada are.
They either are deliberately entering into some battle to see if they can piss me off more than they have ever pissed anyone off before, or, it might be that they are simply TOTALLY INCOMPETENT at every level.

Some 50 years ago, my father, at his place of business, had a visit from a representative of the Olivetti typewriter company, who then proceeded to sell items that were not as stated, and in quantities that were never agreed to. This is called slamming.
I have no idea if this company still does business, but I grew up knowing that it would never, ever, do business with me. It never ever did any business with my father, nor me, nor my brother. I can even remember years ago seeing an Olivetti typewriter secondhand at a good price, but I was not prepared to buy it, in fact, I purchased a different brand later the same week.
And so it is with the Primus company. I don't care if it is Primus, Primus Canada, or Primus Timbuktu.
There is now no room in my life to take a risk on this, whatever they eventually do to rectify my friends issues that were of Primus's creation, which based on current performance, is rectification that will possibly never occur.

After all, for me, why take risks that are not necessary. There are plenty of phone companies out there where the risks are unknown, which right now looks really favourable compared with "known to have poor customer care that ticks off customers."

Interestingly enough, others seem to have had problems with them, too.

http://www.ehmac.ca/everything-else-eh/31751-primus-stinks-1280-dollar-phone-bill.html